Sprint/Nextel Customer Service

• 1). Call Sprint Nextel Customer Service at the following number:
  
  Sprint Nextel Customer Service: 800-639-6111 (Nextel phones)
  
  
• 2). Give the customer service representative your account information.
  
  
• 3). Inquire about unlock codes for your device. Sometimes, cellular phone companies will give you the unlock code within several days. Be prepared to tell the customer service representative the reason for unclocking the device, if they ask.
  
  

Purchase an unlock code

• 1). Locate an unlock code provider. Several providers are listed in the Resources section.
  
  
• 2). Locate your phone at the provider's website. If your phone is not listed, consider locating another unlock code source, or inquiring with the site's customer service.
  
  
• 3). Locate your device's IMEI (International Mobile Equipment Identification) code. The IMEI code may be found by entering "*#06#". The IMEI number will appear. Write it down.
  
  
• 4). Obtain the unlock code by entering the IMEI and payment information. Depending on the unlock code provider, you may receive the code instantly or at the e-mail address you entered when paying for the code.
  
  
• 5). Power off your phone and remove the SIM card. Insert a different, foreign SIM card and power on the device. The unlock screen will appear. Enter the unlock code you received in the previous step.