Live Help

• When you book online, you usually can't ask a live person questions about hotel rooms, flight routes, visa requirements or anything else you're concerned about.
  
  

Customization

• Many travel websites can't handle complicated itineraries, like a trip that combines train, bus and plane travel.
  
  

Hidden Fees

• Many online travel sites advertise low rates to attract your attention, and then add fees and surcharges for a much less competitive deal.
  
  

Special Needs

• You usually can't confirm any special requests at the time of your online reservation, such as requesting a wheelchair or adding an infant to your plane ticket.
  
  

Limited Validity

• The bargain rates that make booking online appear so attractive often mean giving up flexibility in your dates of travel or other such constraints.
  
  

Limited Options

• Some small inns and tour guides may not have an online presence. If you only look for businesses that have websites and online booking capability, you could miss out on some local color.