Removing Malicious Software and Keyloggers

• 1). Press "Ctrl," "Alt" and "Del" simultaneously to open your Windows Task Manager. Scroll through the list of processes to look for any suspicious software. An example is a process labeled "svch0st.exe." "Svchost.exe" is a normal process while the one with the "0" is harmful software that infects your computer. Even if you do not have this particular process, it does not mean your computer is completely safe from malware or keyloggers.
  
  
• 2). Install a reliable anti-virus and anti-spyware program. Always be on top of your updates for it. These updates are crucial since it can catch and find newer programs that may be harmful to your computer. Check the Resources for free and reliable anti-virus and anti-spyware programs.
  
  
• 3). Run the anti-virus and anti-spyware programs to remove anything threatening or malicious from your computer. Run security updates for your computer and also clear any cookies and old cache from your Internet browsers. Once the scans are finished, restart your computer and run the scans again.
  
  
• 4). Install and run Microsoft's "Malicious Software Removal Tool." This is another preventative measure that will help you detect keyloggers.
  
  
• 5). Launch "World of Warcraft" from the "Blizzard Launcher." According to moderators on the official Blizzard forums, the launcher helps prevent keyloggers from gaining important information.
  
  

Prevention of Future Keyloggers

• 1). Purchase an authenticator device from the official Blizzard store. If you have an iPhone, iPad or iPod Touch, you can also download the Authenticator app. The Authenticator will provide you a code that you will need to input after you have entered your username and password. The code is unique and the Authenticator is bound to your account.
  
  
• 2). Keep your anti-virus and anti-spyware software up-to-date. If you are forgetful, you can schedule to set these programs to look for updates themselves. A message will pop up on your screen indicating that new software is available and ready to download. It is best to check for updates once a week.
  
  
• 3). Read reviews for any third-party World of Warcraft add-ons you may want before installing them. These add-ons may be helpful to you in playing the game, but hackers may have incorporated malicious software that can jeopardize your account. Download your add-ons from a reliable website such as Wowcurse.com.