Instructions

1

Select "Tools" from inside the CMS program then click on "User Permissions."
2

Select "ACD" or "ACD Group" from the "ACD" field depending on which type of user you need to create according to the company's IT policy.
3

Click on "User Data" in the "Operations" list, and then click "OK."
4

Fill in the user information for the user you are creating. Including user ID, user name, room number, telephone number, default printer, login type, maximum user count, maximum refresh rate and login ACD. Fields other than user ID and user name are optional. You enter the information that applies according to your company's IT policy for new accounts.
5

Select "Actions" from the menu bar, and click on "Add." The user is added and can now log in to Avaya CMS.