IT Support, a Must in This Day and Age
"IT" support or tech support, is a kind of service providing help with electronic or technology oriented products such as, mobile phones, computers, and even televisions.
The basic duty of "IT" support is to give technical support and help with such products which most people have no clue how to solve them.
Even though many people may not have heard of such support, it has become a basic and common part of our lives in ways we don't even think about.
Nowadays we almost take for granted that when we buy an electronic product we will get help or assistance if there is a problem with it.
Repairing such products with the help of a skilled technician is much easier than trying to do it on our own.
But even with that sort of help we may find it difficult in some extreme cases and in that situation we may have to go to a skilled "IT" technician or a customer support center and deal with them in person.
All electronic or computer goods will come with a manual that can help us up to a certain point with any problems that we may encounter with the product.
Beyond a point we may have to call a technician through a toll free number provided in the manual.
Other ways include using the internet, which we can by contacting a technician through email or by visiting a web page.
The nice thing about internet tech support is that they can even access your computer remotely from another computer to help with any problems.
"IT" support is generally divided into what is known as "tiers" or "tier support".
The reason for this multi tiered support is that technical problems can be of different types so rather than lumping them all together, you can divide them into different tiers or levels so that each problem will go to the appropriate desk.
This will ensure that the best possible support will be given in the most efficient manner.
Of course for this to succeed technicians need to understand which problem belongs where or in what tier level.
Tier 1 is the basic level which deals with the basic problems the customer may have, it can also be known as level 1 support and their job is to gather all the info from the customer and decide what the best way to deal with the problem is.
Tier 2 is more in depth than tier 1 which will contain more experienced and knowledgeable technicians about a particular product.
Tier 3 is usually the highest level and will deal with the most difficult and advanced problems.
It is also called back end support, high end support.
There exists a tier 4 level support although it is very rare, it usually means an escalation point beyond the company and usually involves a hardware and software vendor to fix the problem.
The basic duty of "IT" support is to give technical support and help with such products which most people have no clue how to solve them.
Even though many people may not have heard of such support, it has become a basic and common part of our lives in ways we don't even think about.
Nowadays we almost take for granted that when we buy an electronic product we will get help or assistance if there is a problem with it.
Repairing such products with the help of a skilled technician is much easier than trying to do it on our own.
But even with that sort of help we may find it difficult in some extreme cases and in that situation we may have to go to a skilled "IT" technician or a customer support center and deal with them in person.
All electronic or computer goods will come with a manual that can help us up to a certain point with any problems that we may encounter with the product.
Beyond a point we may have to call a technician through a toll free number provided in the manual.
Other ways include using the internet, which we can by contacting a technician through email or by visiting a web page.
The nice thing about internet tech support is that they can even access your computer remotely from another computer to help with any problems.
"IT" support is generally divided into what is known as "tiers" or "tier support".
The reason for this multi tiered support is that technical problems can be of different types so rather than lumping them all together, you can divide them into different tiers or levels so that each problem will go to the appropriate desk.
This will ensure that the best possible support will be given in the most efficient manner.
Of course for this to succeed technicians need to understand which problem belongs where or in what tier level.
Tier 1 is the basic level which deals with the basic problems the customer may have, it can also be known as level 1 support and their job is to gather all the info from the customer and decide what the best way to deal with the problem is.
Tier 2 is more in depth than tier 1 which will contain more experienced and knowledgeable technicians about a particular product.
Tier 3 is usually the highest level and will deal with the most difficult and advanced problems.
It is also called back end support, high end support.
There exists a tier 4 level support although it is very rare, it usually means an escalation point beyond the company and usually involves a hardware and software vendor to fix the problem.