High quality field service solutions can be achieved using efficient software that removes the clipboard from the hands of service staff and replaces it with a far more efficient solution.
Equipment such as mobile handheld computers allows a mobile workforce to stay connected and relay information in real time.
It also helps in providing data capture technology like credit card reading and bar code reading.
The right kind of field solutions can help workers find faster delivery routes through GPS, track inventory and order spares from the work site.
It can also help in obtaining a signature and payment and a host of other activities, designed to increase the speed and convenience factor of business transactions.
Field services organizations are often up to tough challenges in the area of effectively organizing, scheduling and dispatching field operations.
Resource demand could range from minor tasks such as repairing a malfunctioning unit to major tasks such as rolling out an upgrade requirement of equipment to various sites with multiple project owners.
Effective workforce management is important for businesses to integrate key resources, including employee and technicians, tools, inventory and knowledge.
Field services solutions provide organizations the ability to identify dependencies between tasks with project templates that facilitate quick and easy setup, while taking into account real time availability and technical reallocation based upon skills, location and pick-up and drop-off logistics.
Clients will be benefited by the field solutions' well-defined workflows and integrated mobility.
It helps them deliver beyond usual service level commitments and also provides them the tools to combine complex logistics while prioritizing, controlling and monitoring service operations.
Companies in the industrial equipment, motor vehicles, medical and scientific equipment, consumer electronics and appliances and high tech products supplies can use field services solutions to improve various areas of their business.
The various areas of the service solutions include providing real-time visibility and monitoring of the entire service operation.
The use of detailed metrics, analytics and real time alerting systems allow for on-the-spot review of services rendered and plugging the lacunae in the system, if any.
Mobility is another critical factor in this service.
The mobility tool that comes with the best field services solutions empowers branch and service operations personnel and call-centers with heightened visibility and provides them with a better control of daily activities in the field.
This allows quick and critical business decisions to be made in real time, infusing a high degree of competency in your service operations.