On the daily basis new devices, new applications are launched in the market. As the users are adopting the latest and the most sophisticated mobile devices, it is becoming increasingly difficult, time consuming, and costly to diagnose and fix the problems on these devices. So to handle those devices we need Mobile Device Management (MDM). This will help to control and support the devices in a secure way. Remote Mobile Access in Mobile Device Management (MDM) is the solution through which the various problems of the users can be solved.
Remote Mobile Access is the way of taking virtual control of the device for installing or uninstalling any software or the application. It is basically a part of Remote Access Software. It is being used in almost all the industries. Remote access software is a solution for the small and the large scale of businesses. This software helps to remotely manage the device without any manual intervention. It reduces the customer cost by offering the efficient and the functional interface.
The remote access software includes feature which are listed below:
€ Desktop control: It helps in accessing the data, emails, and the files without installing any software on the device. This makes the work simple and easier for user.
€ Easy to install: This software can be easily installed without changing any settings in the computer. After that user can use it.
€ Completely secure: Remote access is very safe and locked software. It has great capacity to protect the data. Personal information of user will be secured with this.

Remote Mobile Access helps in remotely accessing the mobile devices. Remote Device Access application can be installed on the phone and connected over a HTTP session with our server. The user can control everything through a web based customized GUI, simulating the actual device on the computer screen. This helps in delivering better customer service and user experience. Issues like configuring mail, installing new applications and guiding customers about using them can be simplified. The agent can walk customer through the steps involved, while doing the things for customer.
Some of Remote Mobile Access benefits includes:
€ It helps in remotely wiping and locking the data on device.
€ It helps in remotely installation and uninstallation of applications.
€ It helps in reducing the customer support cost.
€ It captures the relevant information, diagnoses it and fixes the issue remotely.
€ It takes the backup of contacts and store them on Email/ SD card remotely.