Call Center Locations in the Philippines
As very commonly known, the Information Technology (IT) and Business Process Outsourcing (BPO) industries in the Philippines are currently experiencing swift growth rates as compared to other industries in the country.
According to the Business Process Association of the Philippines (BPAP), there are almost 638,000 people employed in the industry.
Also in 2011, the industry grew by a whopping 24% which only further proves the fact that it is one of the fastest growing industries in the country.
In the past 6 years, the industry has experienced almost 27% of compounded annual growth.
Sometimes, what call centers do is that they rent out leased seats for their employees.
This is called seat leasing and this service is usually provided by real estate brokers or real estate service providers who specialize in this area.
Currently, there are many places in the Philippines that companies wishing to outsource may lease seats in.
These include hiring offshore employees in the areas of Makati, Ortigas, and Manila.
The Makati, Manila and Ortigas area is home to numerous BPO companies and call centers where both local and foreign companies outsource their labor or other processes to.
Call centers specifically are mainly offices or employees hired to take a large number of telephone calls for purposes ranging from order taking to providing customer service.
Call centers fall under Business Process Outsourcing.
Other business processes that may be outsourced include accounting functions, human resources, recruitment, communications, and payroll.
Currently, the top three outsourced processes are outsourced e-mail (which falls under communications), outsourced accounts receivable (which falls under accounting), and outsourced payroll (which may fall under human resources.
) Some of the main reasons a company would chose to outsource their business processes to call centers includes cost savings.
Companies can save on a lot of costs through being able to access the latest technology that the contact center has to offer.
Since the contact center will probably specialize in whatever specific services they most often provide, they will most likely have the most up to date technology to go along with it.
Also, the business expertise that comes with this will allow the outsourcing company to cut costs as they may now proceed without heavy capital investments and have access to a wider variety of talent and human resources at significantly lower costs.
The quality of services would also most likely be higher as the company hired would probably specialize in these processes and thus this would lead significant savings on resources, infrastructure, effort, and time.
According to the Business Process Association of the Philippines (BPAP), there are almost 638,000 people employed in the industry.
Also in 2011, the industry grew by a whopping 24% which only further proves the fact that it is one of the fastest growing industries in the country.
In the past 6 years, the industry has experienced almost 27% of compounded annual growth.
Sometimes, what call centers do is that they rent out leased seats for their employees.
This is called seat leasing and this service is usually provided by real estate brokers or real estate service providers who specialize in this area.
Currently, there are many places in the Philippines that companies wishing to outsource may lease seats in.
These include hiring offshore employees in the areas of Makati, Ortigas, and Manila.
The Makati, Manila and Ortigas area is home to numerous BPO companies and call centers where both local and foreign companies outsource their labor or other processes to.
Call centers specifically are mainly offices or employees hired to take a large number of telephone calls for purposes ranging from order taking to providing customer service.
Call centers fall under Business Process Outsourcing.
Other business processes that may be outsourced include accounting functions, human resources, recruitment, communications, and payroll.
Currently, the top three outsourced processes are outsourced e-mail (which falls under communications), outsourced accounts receivable (which falls under accounting), and outsourced payroll (which may fall under human resources.
) Some of the main reasons a company would chose to outsource their business processes to call centers includes cost savings.
Companies can save on a lot of costs through being able to access the latest technology that the contact center has to offer.
Since the contact center will probably specialize in whatever specific services they most often provide, they will most likely have the most up to date technology to go along with it.
Also, the business expertise that comes with this will allow the outsourcing company to cut costs as they may now proceed without heavy capital investments and have access to a wider variety of talent and human resources at significantly lower costs.
The quality of services would also most likely be higher as the company hired would probably specialize in these processes and thus this would lead significant savings on resources, infrastructure, effort, and time.