Leveraging the Advantage of Outsourcing in Reservation and Ticket Process in Travel
Reservations and Ticket Processing are the two functional areas critical to the travel industry. In order for full customer satisfaction, it is imperative that the reservation and ticketing process of a company is transparent and speedy. Also the ease of reservation, a wider geographical access, online-payment facilities are one of the surest methods to keep your customer retention and customer acquisition stats high.
Changing Market Needs
The current market, being as dynamic as it is, customer awareness is at a peak like never before and it is difficult to satisfy any customer/passenger easily. It is here that Reservations & Ticket Process Outsourcing emerges as a BPO (Business Process Optimization) solution but not merely a BPO (Business process outsourcing) solution.
Value Proposition
The value proposition of any outsourced center is no longer merely cost cutting. According to latest surveys, BPOs are now emerging more in the capacity of business consultants than business executors. And the reservation and ticket segment of the travel industry is not too different either.
It is no longer about charging money and generating an email for the customer's ticket. It is also about following up with the customer. It is also about resolving his/her query; about conflict resolution, dispute management, PNR generation and being capable of providing the latest information to the customer.
No longer do businesses have people in the sales teams, but they have advisors not just literally but in the true sense of the term. It is here that Reservations & Ticket Process Outsourcing firms bring in training, infrastructure and competence to optimize the business.
Advantages
A central hub which can provide a single source to all ticketing agencies of let's say an air lines, actually makes the PNR generation very easy, the chances of error greatly reduced.
Further an outsourcing firm brings in flexibility and change through innovation. This breaks the inertia, especially in the case of organizations that are in the relatively later stages of their business cycle. Firms that tend to display resistance to change and are unsure whether or not innovation will be risky, can always outsource it to a BPO.
Further
A BPO usually ensures that their value proposition includes a range of solutions from basic solution like simplifying the payment processing, providing alternative payment methods other than credit cards and standardizing the formatting across various booking agencies, to more complex solutions like creating applications, databases, standardizing formats, reducing the response time etc.
In short Reservations & Ticket Process Outsourcing can be pivotal to the streamlining of the entire business cycle of an organization.
Changing Market Needs
The current market, being as dynamic as it is, customer awareness is at a peak like never before and it is difficult to satisfy any customer/passenger easily. It is here that Reservations & Ticket Process Outsourcing emerges as a BPO (Business Process Optimization) solution but not merely a BPO (Business process outsourcing) solution.
Value Proposition
The value proposition of any outsourced center is no longer merely cost cutting. According to latest surveys, BPOs are now emerging more in the capacity of business consultants than business executors. And the reservation and ticket segment of the travel industry is not too different either.
It is no longer about charging money and generating an email for the customer's ticket. It is also about following up with the customer. It is also about resolving his/her query; about conflict resolution, dispute management, PNR generation and being capable of providing the latest information to the customer.
No longer do businesses have people in the sales teams, but they have advisors not just literally but in the true sense of the term. It is here that Reservations & Ticket Process Outsourcing firms bring in training, infrastructure and competence to optimize the business.
Advantages
A central hub which can provide a single source to all ticketing agencies of let's say an air lines, actually makes the PNR generation very easy, the chances of error greatly reduced.
Further an outsourcing firm brings in flexibility and change through innovation. This breaks the inertia, especially in the case of organizations that are in the relatively later stages of their business cycle. Firms that tend to display resistance to change and are unsure whether or not innovation will be risky, can always outsource it to a BPO.
Further
A BPO usually ensures that their value proposition includes a range of solutions from basic solution like simplifying the payment processing, providing alternative payment methods other than credit cards and standardizing the formatting across various booking agencies, to more complex solutions like creating applications, databases, standardizing formats, reducing the response time etc.
In short Reservations & Ticket Process Outsourcing can be pivotal to the streamlining of the entire business cycle of an organization.