Home Medical Alert Systems: What You Should Know About the Response Center
If you have been looking for a home medical alert system for an aging family member or yourself, you may be overwhelmed by the many choices that are available.
It can be difficult to know what the best system for your needs is.
Many people find that a system that uses a response center that is available to take calls in an emergency, is the best way to find the safety and peace of mind that they are looking for.
But even then, the many companies with call centers can vary greatly when it comes to features.
To help you select a home medical alert system with a response center, there are several things you need to consider.
First, it is important to understand how it operates.
For example, you will want to make certain that the provider offers round-the-clock support, 7 days a week.
Because medical emergencies can happen any time, the home medical alert system that you will use must be able to respond at all times.
It is also important to know a few other things about the response center.
For example, does the provider have its own center, or does it outsource to other companies to keep costs down? Companies that do this do not have the ability to train their staff, which is important.
You should find a provider that offers extensive training for its staff, ideally with periodic testing as well.
The training and professionalism that a response center provides can be critical when responding to a life or death situation.
Learn also about the average response time: a fully trained and experienced response center should be able to respond to each call quickly.
And find out the process that the center uses when calls come in.
For example, how are calls with the senior handled in an emergency? Who calls the senior's family or emergency contact person..
..
and how quickly? Finally, you will also want to make certain that the response center is UL (Underwriters Laboratories) listed.
Underwriters Laboratories provides the high standards that all response centers are expected to meet.
If you find a company that uses a response center that is not listed with UL, you should find another provider.
The purpose of a home medical alert system is to provide safety and peace of mind for an elderly person and his/her family.
If the system uses a poorly trained, unprofessional, and unreliable response center, then there is no safety or peace of mind.
Taking the time to research, ask questions, and find out all you can about the response center - the people who will be entrusted to help in an emergency - may be the most important decision you make when choosing the right home medical alert system for you.
It can be difficult to know what the best system for your needs is.
Many people find that a system that uses a response center that is available to take calls in an emergency, is the best way to find the safety and peace of mind that they are looking for.
But even then, the many companies with call centers can vary greatly when it comes to features.
To help you select a home medical alert system with a response center, there are several things you need to consider.
First, it is important to understand how it operates.
For example, you will want to make certain that the provider offers round-the-clock support, 7 days a week.
Because medical emergencies can happen any time, the home medical alert system that you will use must be able to respond at all times.
It is also important to know a few other things about the response center.
For example, does the provider have its own center, or does it outsource to other companies to keep costs down? Companies that do this do not have the ability to train their staff, which is important.
You should find a provider that offers extensive training for its staff, ideally with periodic testing as well.
The training and professionalism that a response center provides can be critical when responding to a life or death situation.
Learn also about the average response time: a fully trained and experienced response center should be able to respond to each call quickly.
And find out the process that the center uses when calls come in.
For example, how are calls with the senior handled in an emergency? Who calls the senior's family or emergency contact person..
..
and how quickly? Finally, you will also want to make certain that the response center is UL (Underwriters Laboratories) listed.
Underwriters Laboratories provides the high standards that all response centers are expected to meet.
If you find a company that uses a response center that is not listed with UL, you should find another provider.
The purpose of a home medical alert system is to provide safety and peace of mind for an elderly person and his/her family.
If the system uses a poorly trained, unprofessional, and unreliable response center, then there is no safety or peace of mind.
Taking the time to research, ask questions, and find out all you can about the response center - the people who will be entrusted to help in an emergency - may be the most important decision you make when choosing the right home medical alert system for you.