Hiring Outbound Call Center Lowers Costs
Some companies have a high need for outbound telephone services, but do not have the capacity to carry this out themselves. This is why they hire an outbound call center to handle these tasks for them whether for telemarketing, direct sales, market research, product services, clientele, debt collection, or database cleaning operations.
A call center is a centralized office that handles telephone services on behalf of another company. They handle outgoing calls, usually to solicit funds or sell a product. They also handle incoming calls from customers, regarding inquiries or help requests. A call center agent follows a very structured script when dealing with someone over the phone. This is to ensure that the maximum results are attained.
Call centers have exploded onto the scene in Asian countries such as India and the Philippines, where agents undergo speech training to disguise accents and become familiar with the English language. There are even call center schools that train students exclusively for inbound and outbound call center work. Despite this, several companies would still prefer to hire a call center company from an English-speaking country, if only to be assured that there is no cultural divide.
One reason why many companies choose to outsource their telephone services is that offshoring, or relocating the service to another country, helps them cut down on costs. Other countries may have low labor costs, enabling the company to get the same quality of work at a lower price. With the level of technology available today, it’s not hard for the company to coordinate with the call center in real time.
Resource Box:
Symmetry is a family-owned business in the UK that provides inbound and outbound call center [http://www.symmetryplc.com/Outbound_Telemarketing_Services.asp] services, and business support services. They began in 1999 as a business answering service provider for individual professionals and have since grown into a company that provides a range of telephone services and caters to medium to large businesses. What sets them apart from other call centre companies is their training program, which allows agents to handle client calls as if they were an extension of the client’s office. They can be reached at 0800 652 2231 or via their website at http://www.SymmetryPLC.com%C2%94">http://www.SymmetryPLC.com.
A call center is a centralized office that handles telephone services on behalf of another company. They handle outgoing calls, usually to solicit funds or sell a product. They also handle incoming calls from customers, regarding inquiries or help requests. A call center agent follows a very structured script when dealing with someone over the phone. This is to ensure that the maximum results are attained.
Call centers have exploded onto the scene in Asian countries such as India and the Philippines, where agents undergo speech training to disguise accents and become familiar with the English language. There are even call center schools that train students exclusively for inbound and outbound call center work. Despite this, several companies would still prefer to hire a call center company from an English-speaking country, if only to be assured that there is no cultural divide.
One reason why many companies choose to outsource their telephone services is that offshoring, or relocating the service to another country, helps them cut down on costs. Other countries may have low labor costs, enabling the company to get the same quality of work at a lower price. With the level of technology available today, it’s not hard for the company to coordinate with the call center in real time.
Resource Box:
Symmetry is a family-owned business in the UK that provides inbound and outbound call center [http://www.symmetryplc.com/Outbound_Telemarketing_Services.asp] services, and business support services. They began in 1999 as a business answering service provider for individual professionals and have since grown into a company that provides a range of telephone services and caters to medium to large businesses. What sets them apart from other call centre companies is their training program, which allows agents to handle client calls as if they were an extension of the client’s office. They can be reached at 0800 652 2231 or via their website at http://www.SymmetryPLC.com%C2%94">http://www.SymmetryPLC.com.